Contact Us

Monday to Friday: 8:00 am to 6:00 pm

Saturdays: 8:30 am to 12:30 pm

Address:

Suite 26,

12 Tyron Road,

Lindfield   NSW   2070 

Telephone:

9416 7411   

Fax:

9416 8346

Located next to Tryon Road Carpark. 5 Minute walk from Lindfield Train Station.  Wheelchair access available. 

 

FAQ's

EMERGENCIES

We will always do our best to accommodate urgent appointments. However, in the case of an emergency, always ring Triple 000.

 

Priority will always be given for sick children and babies for urgent / emergency appointments. Please advise reception for a priority appointment, particularly if you are experiencing shortness of breath, chest pain, and weakness on one side or children with very high temperatures.

REMINDERS

We provide SMS reminders at least 24 hours before your scheduled appointment. It remains your responsibility, however, to remember your appointment time.

 

CANCELLATION FEES

If you have not been able to provide adequate notice or have not attended a scheduled appointment on more than two consecutive occasions you may be asked to pay a cancellation fee of $30. 

SCRIPTS AND REFERRALS 

You will be required to make an appointment with your doctor for a repeat prescription to ensure proper management of your medication.

 

In the best interests of your health and best practice, referrals also require an appointment and we regret to inform cannot be backdated.

TELEPHONE CALLS

Doctors will always take urgent calls. As we aim to provide interruption free consultations for everyone, for non-urgent matters, we ask you to leave your details with reception for a return call.

TEST RESULTS

To ensure privacy and protection of our patient health information, we only release test results to the person to whom they relate.

 

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so – at times it may not be appropriate to give results over the phone and the requesting doctor will need to see you in person.

RECALLS

We believe that preventative care leads to better health outcomes and from time to time you may be contacted by one of our Practice Nurses in relation to repeat tests, immunisations and general follow up.

 

OUT OF HOURS

Our GP locum service provides out of hours home visits by qualified GPs. Please call 13 74 25 (13SICK - National Home Doctor Service).

HOME VISITS

Home visits can be arranged for LFM patients who are very ill or those with a disability.  If you require a home visit please speak to your doctor. Please note that appointments are subject to the doctor’s availability and may attract additional fees.

LONGER APPOINTMENTS

Some appointment types require a longer appointment time, specifically:

  • Mental health care plans
  • Procedures - insertion/removal of contraceptive devices
  • Insurance medicals
  • Skin biopsy/removals
  • Multiple issues or complicated medical history (please discuss with your doctor).

SATURDAY APPOINTMENTS

We offer a limited Saturday clinic from 8:30am to 12:30pm. Bookings and same day appointments are available. Please note there is no bulk billing on Saturdays.

IN HOUSE PATHOLOGY SERVICES

run by LAVERTY Pathology

YOUR PRIVACY

LFM strictly adheres to the National and State laws governing privacy and the collection of personal information. All patient information and medical records are kept strictly confidential. A copy of our Personal Information Privacy Policy is available at reception. This policy contains information about the collection, use and disclosure of your personal information.

Privacy Policy

We value your feedback

We are committed to improving our services. Please let us know about any suggestions you may have for our improvement.

You can find our suggestion box at our front desk. 

 

We would also like to hear from you if we are doing something well. 

CONCERNS / COMPLAINTS          

Should you have a complaint, we would like to know immediately so that appropriate steps can be taken to address the issue.

Please contact the Practice manager by telephone or email; practicemanager@drferraris.com.au

We review all suggestions and complaints we receive about our services and will deal with any issue fairly, promptly and thoroughly.

 

 

 

COMMUNICATION POLICY

Telephone and face-to-face consultation remain the principle ways we communicate with our Patients. 

SMS- Our patients are given the option of being contacted by SMS.  At this practice we only use SMS for appointment reminders not for recall appointments or health promotional activities.

For a copy of our full Communication Policy please ask our Reception team. 

Email: It is a policy of this practice not to communicate sensitive or personal information via email.

It is acknowledged that in some situations patients will need to communicate via email, for example, patient travelling overseas requiring emergency care. If a patient chooses to contact the practice via email this will be considered as patient consent to reply via email.

Patients must be aware that any communication they direct to the surgery via email is NOT secure and confidentiality cannot be guaranteed. Patients communicating through email do so at their own risk.

 

STEPS WE ARE TAKING IN COVID-19

Additional Infection control measures we have introduced: 

  • use of social distancing guidelines by spacing of waiting room chairs and reduced patient attendance to the surgery;
  • triaged admittance of booked patients to the surgery, including temperature checks;
  • use of hand sanitisers at the door 
  • increased infection control cleaning across the practice.
  • Use of face masks as necessary
  • Increased environmental cleaning